Getting started FAQs
Who are we?
ZEDEDA is the leader in management and orchestration for distributed edge computing. 
What does ZEDEDA do?
ZEDEDA provides a comprehensive, efficient, and intrinsically secure solution for managing and orchestrating your distributed edge infrastructure and edge applications. We bring the convenience and capacity of the cloud to the edge.
What is ZEDEDA Cloud?
ZEDEDA Cloud is a cloud application designed to remotely orchestrate and manage both hardware running EVE OS and your edge computing applications running on EVE OS. You can interact with ZEDEDA Cloud through a graphical user interface, through a command line interface, or through an API.
What is the difference between ZedControl and ZedCloud?
Both of these terms are deprecated. ZedCloud has been replaced with ZEDEDA Cloud, and ZedControl has been replaced by ZEDEDA GUI. ZEDEDA Cloud is a suite of ZEDEDA-managed microservices that orchestrates EVE nodes. The ZEDEDA GUI is an interface to ZEDEDA Cloud.
Do I need a license for every Edge Device?
Yes. Contact us for more information about our licensing structures.
How can I try ZEDEDA Cloud and EVE by myself?
To try ZEDEDA Cloud for a free 30 day trial period, sign up for our demo cluster. When you’re ready to move forward with ZEDEDA, refer to our Getting Started documentation and, to migrate your trial enterprise to a production cluster, contact support. If you want to try working with EVE before you try ZEDEDA, refer to the Eden documentation in the EVE Github repository.
ZEDEDA Cloud FAQs
What is an enterprise?
An enterprise is a ZEDEDA customer’s user space on ZEDEDA Cloud. A ZEDEDA customer may have a single enterprise or more than one enterprise.
Which ports should be allowed by my edge node's firewall?
Port 443 must be open for your edge node to connect to ZEDEDA Cloud.
What’s the difference between Edge Apps and Edge App Instances?
Edge applications are essentially blueprints for edge app instances and are created in the ZEDEDA Marketplace. Once deployed on an edge node, it's called an edge app instance.
What do the activate, deactivate, and reactivate commands do for Edge App Instances?
When you activate one of your edge applications, you are starting a virtual machine (VM) or container on the application’s edge node. When you deactivate an edge app, you shut down the VM or container. The reactivate command will restart an active app’s VM or container. It can only be used when your app is active. Note that these terms are also used for edge node operations, but their meanings are not the same in that context.
What is a cluster instance?
In ZEDEDA Cloud a cluster instance refers to deploying and operating a Kubernetes Cluster.
What are third-party integrations?
Third Party Integrations are applications and platforms that work with ZEDEDA Cloud but are not developed or maintained by ZEDEDA. Only the interaction between the two is supported by ZEDEDA. Notable examples include Microsoft Azure and Kubernetes. For more information about ZEDEDA integrations, see our Help Center Integrations documentation.
Edge Management FAQs
What does onboarding and off-boarding mean?
Onboarding
Onboarding an edge node is the process of enrolling it into a project in your enterprise. After you install EVE-OS onto your edge node, it will not yet be in the ZEDEDA system. To remotely manage your applications using ZEDEDA, you need to complete the onboarding process. For more information, see our Onboarding Edge Nodes guide.
Off-boarding
Off-Boarding an edge node detaches it from its enterprise and enables you to migrate that edge node to another enterprise, retaining its volume instances, fully intact.
Onboarding an edge node is the process of enrolling it into a project in your enterprise. After you install EVE-OS onto your edge node, it will not yet be in the ZEDEDA system. To remotely manage your applications using ZEDEDA, you need to complete the onboarding process. For more information, see our Onboarding Edge Nodes guide.
Off-boarding
Off-Boarding an edge node detaches it from its enterprise and enables you to migrate that edge node to another enterprise, retaining its volume instances, fully intact.
What do activating and deactivating an edge node mean?
When you deactivate an edge node, its controller will no longer communicate with it. Deactivation does not power down the device, or offboard it. When you activate a device, its controller will communicate with it. When an edge node is deactivated, it will still try to contact its controller, but its controller will ignored it. Deactivated edge nodes can’t send monitoring data to ZEDEDA Cloud or receive configuration updates.
What’s the difference between “serial number” and “soft serial number”?
Your edge node's serial number is a hardware identification number that was given to it by its manufacturer. Your edge node’s soft serial number is an identification number generated by EVE-OS during EVE’s installation and can be used in case the hardware serial number is not known.
Where can I find the soft serial number?
The EVE-OS installer process prints a soft serial number to the command line before it terminates. If the image is running from a writable media (e.g., a USB drive) it will also deposit the soft serial number in the INVENTORY partition as a new folder, where the folder name is the soft serial number. Another way to print it out is by running cat /config/soft_serial in the console.
What is a hardware model?
A hardware model is a digital blueprint of a physical device, detailing its specifications, features, and capabilities. It emphasizes components such as the CPU, RAM, storage, and I/O ports, along with their configurations. Hardware models help ZEDEDA Cloud recognize and manage devices.